Toyota Business Model

Toyota Business Model Canvas

Toyota is one of the leading automakers in the world, and its strong brand recognition has assured a significant share of the worldwide market. Such a global position has made it a sustainable long-term business model. Let’s take a look at the Toyota business model.

A brief history of Toyota

Toyota Business Model - Brief History

The history of Toyota began in the 1920s, as a loom manufacturer founded by Sakichi Toyoda. In little time, Toyoda developed and sold the patent for an automated loom and, after that, decided to enter the automobile industry. The first vehicles were made in the early 1930s, but Toyota Motor Company would be established only in 1937.

The company started by manufacturing compact cars and, later, expanded to other types, such as pickups, SUVs, trucks, and sports cars. Nowadays, Toyota is one of the largest car manufacturers in the world, with more than 10 million vehicles sold annually. The multinational company is headquartered in Japan, but it has operations in 27 countries and sells to more than 170 countries in the world.

Who Owns Toyota

Toyota is a part of Toyota Motor Corporation, which has Takeshi Uchiyamada as the Chairman and Akio Toyoda as the President. Among many subsidiaries, the company has the following divisions: Lexus, Ranz, Scion (which had its activities suspended in February 2016), and Toyota itself.

Toyota’s Mission Statement

Toyota’s mission statement is “To attract and attain customers with high-valued products and services and the most satisfying ownership experience“.

How Toyota makes money

Toyota Business Model - How Make Money

It is true that 90% of Toyota’s revenue comes from automotive sales, but the company also generates revenue from other operations, such as financial services, investments, and machinery.

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  • Toyota’s Automotive Business: Most of Toyota’s automobile sales take place in Japan and North America. Its strongest and most profitable brand is Lexus, with more than 10 million sales all over the world;
  • Toyota’s Financial Services Business: Its financial services division grows faster, but it still represents only around 6% of Toyota’s business model’s revenue. It focuses on automotive sales financing, credit cards, and others, operating in 30 countries (about 90% of Toyota Motor Corporation markets);
  • Toyota’s other business: Toyota holds stakes in other automotive manufacturers, such as Subaru, Isuzu, and Mazda. It also has interests in biotechnology, robotics, aerospace, etc. Lately, the company has been particularly oriented towards developing hybrid electric vehicles and related technology.

Toyota’s Business Model’s Performance

Toyota Business Model - Performance


Toyota invests in development, design, production, and after-sales in order to maintain top quality. That has put the brand among the top automotive ones in terms of reliability, quality, and durability.

Speed and dependability

Toyota has managed to reorganize its production flow, by focusing on simplicity, thus increasing the speed of delivery. Now, the company has a just-in-time production system, with a controlled cost structure.


Toyota aims at building a strong foundation at all stages of the supply chain, from development to after-sales. In order to reach that, the company has built close and trustworthy relationships with most of its suppliers, by minimizing the number of suppliers, thus creating a long-term partnership and, this way, achieving cooperation, cost reduction, and quick response to fluctuations and innovations.

Wide range and cost

Toyota’s business model is not based on just one car, instead, it provides a wide range of products to the customers, since the company produces different models for different markets, in a well-established flexible production system. Besides, Toyota has managed to manufacture high-quality vehicles at reasonable prices. The company has tested and implemented several initiatives to reduce its operating costs and focused on local production capacities to meet the customers’ demands.

Toyota’s Business Model Canvas

Let’s take a look at the Toyota Business Model Canvas below:

Toyota Business Model Canvas

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Toyota’s Customer Segments

Toyota’s customer segments consist of:

  • General worldwide public
  • Freight companies

Toyota’s Value Propositions

Regarding Toyota’s value propositions, it can be described as reliable and high-quality cars at a reasonable price.

Toyota’s Channels

Toyota’s channels consist of:

  • Dealers
  • Resellers
  • Service Centers
  • Branches
  • Showrooms
  • Website
  • Social media

Toyota’s Customer Relationships

Toyota’s customer relationships consist of:

  • Reputation
  • Quality
  • Footprint
  • Delivery time
  • Personal assistance
  • After-sales

Toyota’s Revenue Streams

Toyota’s revenue streams consist of:

  • Sales of products (automobiles, commercial vehicles, and engines)
  • Sales of spare parts
  • Services of banking
  • Financing, leasing
  • Commissions
  • Sales from non-automotive businesses

Toyota’s Key Resources

Toyota’s key resources consist of:

  • Human resources
  • Intellectual property
  • Partners
  • Facilities
  • Brand
  • Inventory

Toyota’s Key Activities

Toyota’s key activities consist of:

  • Manufacturing
  • Engineering
  • Design
  • Assembling
  • Supply chain
  • R&D
  • Logistics

Toyota’s Key Partners

Toyota’s key partners consist of:

  • Manufacturers of parts and components
  • Suppliers
  • Dealers
  • Distributors

Toyota’s Cost Structure

Toyota’s cost structure can be described as lean-oriented, with low-cost operational expenses, which include:

  • Manufacturing facilities and operations
  • Raw materials and components
  • Distribution and logistics
  • Staff compensation
  • Investments in technology and R&D
  • Maintenance
  • Marketing and advertising


Toyota Business Model - Future

Toyota has always followed its “Five Main Principles” since its foundation. They have been revised and, nowadays, the company has a set of values and guidelines that actually guide all of its decisions and operations. Besides, according to its Corporate Governance Report from 2019, Toyota has been focusing on innovative technology, especially in robotics and artificial intelligence, in order to follow any tendencies and to create new mobility services. Moreover, the company has been a leader in environmentally friendly vehicle technologies and has set a goal of killing off carbon dioxide emissions from its automobiles by the year 2050.

As to the challenges Toyota may face, its biggest one should probably remain competition from many well-established brands around the world, particularly because the company competes in all classes of vehicles, all over the globe. That’s why the company is always investing in innovation and in developing new products and tools, in order to keep adapting and anticipating how the automotive industry might change, react accordingly, and avoid losses.

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