Multisided Platform Business Model

Multisided Platform Business Model Canvas

The multisided platform business model is adopted by some of the most valuable start-ups in the world, such as PayPal, Uber, Alibaba, eBay and Facebook. But, in contrast to what many people may think, this business model is not a recent development. In fact, it has been around for several centuries. However, multisided platforms (also identified by the acronym MSPs), have gained prominence as a result of the power of the internet and the digital world. This business model can work well for startups, young companies and established brands. And the success of many companies of this business model has made it the choice for many new entrepreneurs. But what is important to know and do to develop a multisided platform like Uber or YouTube? Well, let’s take a look at the multisided platform business model more closely.

What is the Multisided Platform Business Model?

The multisided platform business model is, basically, a service or product that connects two or more participant groups, playing a kind of intermediation role. Its value proposition is to enable this connection, making it easier for them to find and relate to each other.

Most of these companies connect two groups. For example, for businesses like eBay, Uber, Airbnb and PayPal, there are only two sides: buyers and sellers, drivers and passengers, owners and renters, merchants and consumers. They are also usually called “two-sided platforms” because they are composed of just a supply-side and a demand side. Let’s take a look at the Multisided Business Model Canvas pattern:

Multisided Platform Business Model Canvas

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But there are some other companies that provide interactions among more groups, such as Facebook. Facebook connects users, advertisers, content developers etc. And, in this case, the biggest group – the users – are simply consumers. They use the platform, but they don’t pay for that. On the other side, there are customers. This group is smaller, but it’s responsible for the revenue. On Facebook, again, the advertisers, for example, pay to reach their own customers, who are among Facebook’s users.

Multisided Platforms’ Value Proposition

In simple words, multisided platforms’ value proposition is to be the matchmaker. They don’t produce the content or the products, and they don’t actually offer the service themselves. To play this role as intermediate, the platforms need to be relevant. If Uber had just created the app but few people found it interesting or useful, then there wouldn’t be passengers searching for drivers. And so, there wouldn’t be a demand for the drives themselves. If YouTube couldn’t be able to monetize its business, there wouldn’t be content producers and advertisers using it as a business. It would be only kind of a video depository for people to have a good time. Multisided platforms create value for their participants by:

  • Facilitating the exchange of goods and services. New companies and sellers can start to sell their products with low investment, saving especially on advertising. And the buyers have the convenience to purchase goods from home, in a safer – and often cheaper – way. The transaction platform create value by benefiting both sellers and buyers. And, as for the platform itself, it doesn’t have to produce or store the products. That’s not only true for retail, like eBay or Alibaba. It works the same way for sharing platforms, such as Airbnb or Uber. The owners and the drivers can enjoy the marketing and knowhow of the app to reach their customers, who, in their turn, can have a car or a place within reach of a smartphone. And the platform, again, doesn’t have to invest in the assets, like homes or cars.
  • Providing a network. Social media and content platforms offer a digital environment to the users, who became the content generators, feeding the environment while providing data for the demand side. The demand side, therefore, can run highly targeted campaigns.

Multisided Platform Network Effects

As we mentioned the value of networking, it is important to highlight that, in the multisided platforms’ world, the network effect can be positive or negative, thus, enhancing or reducing the business’ value. In order to be useful for all the participant groups and, therefore, a profitable business, the multisided platforms must attract users. The more users, the more valuable. There can be direct network effects, also called, same-side network effects. As the name states, it is when participants on one side of the network affect each other. A good example is social media companies, like Facebook or Instagram: the more users, the more interesting it becomes. An there can be indirect network effects or cross-sided network effects. In this case, the participants of one side affect the ones of the other side. It’s the most common since there cannot be a good number of suppliers if there is no demand. But, also, the audience loses interest if there aren’t enough available options. For example, drivers and passengers, or buyers and product variety.

How Multisided Platforms make money

One of the most common revenue streams of MSPs is the transaction fees. It can be fixed or a percentage of the value. Often, this process is invisible to the customer, like in most of e-commerce stores. Sometimes, the platforms charge for access, such as dating sites, for example. And other times, they charge for enhanced access. It’s the case of ads on Google, for example. The business can surely appear for free when users do their search. But, when they pay, they will be shown in the first position.

Challenges Multisided Platforms face

Although we have talked about several highly successful examples of multisided platforms here, it’s known that most of the attempts actually fail. The truth is that the multisided platform business model asks for facing several challenges to get to the top. First of all, it requires consumption: if there are no transactions, there is no revenue. Thus, the company must be regularly acquiring – and retaining – audience. Building an initial user base can be hard and engaging them demand a high-quality service. So, this business model is pretty common and easily understood, as you may have seen above. However, it can be successfully executed only if you keep all the participants engaged, in order to keep the business running.

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